The Logistics of Reclaiming Your Digital Presence The coffee in the dispatch room was cold when the first call came in. A plumber in North Dallas had vanished from the maps. One day he was the king of the three-pack, the next, a digital ghost. I spent three months fighting a hard suspension for this…
I spent three months fighting a hard suspension for a plumbing client whose listing was nuked simply because they shared a suite number with a defunct law firm. Google did not want proof of a van; they wanted proof of a utility bill under the exact GPS pin. As a logistics manager of local search,…
The Step-by-Step Path to Overturning a Business Profile Suspension I spent three months fighting a hard suspension for a plumbing client whose listing was nuked simply because they shared a suite number with a defunct law firm. Google did not want proof of a van; they wanted proof of a utility bill under the exact…
Restoring Your Google Business Profile After a Permanent Suspension I smell the wet concrete of a suburban office park and see the glitch in the storefront data before the business owner even realizes their phone has stopped ringing. I spent three months fighting a hard suspension for a plumbing client whose listing was nuked simply…
The smell of wet concrete always reminds me of the ground truth of a storefront. When you stand on a sidewalk and see a business that claims to be open, yet the lights are off, you feel a micro-betrayal. Google Maps feels the same way. That persistent orange label stating that hours might be different…
The office smells like peppermint today, a sharp contrast to the stale scent of old paper piled on my desk. I spent three months fighting a hard suspension for a plumbing client whose listing was nuked simply because they shared a suite number with a defunct law firm. Google did not want proof of a…
The air in this city often smells like wet concrete and ozone after a storm. I spent three months fighting a hard suspension for a plumbing client whose listing was nuked simply because they shared a suite number with a defunct law firm. Google did not want proof of a van; they wanted proof of…
I spent three months fighting a hard suspension for a plumbing client whose listing was nuked simply because they shared a suite number with a defunct law firm. Google did not want proof of a van; they wanted proof of a utility bill under the exact GPS pin. My office still smells like peppermint and…
I spent three months fighting a hard suspension for a plumbing client whose listing was nuked simply because they shared a suite number with a defunct law firm. Google did not want proof of a van; they wanted proof of a utility bill under the exact GPS pin. The air smelled like wet concrete that…
I smell the wet concrete of a rainy city street every time I open a raw citation report. To most business owners, a Google Business Profile is a digital storefront. To me, it is a proximity beacon flickering in a spatial database. I spent years as a map-spam investigator, and I have seen how a…
